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Q & A

How do I contact Arts Cellar Oil Painting? Arts Cellar, 781 Westwood Ave. Jackson, TN ,USA. Email: traveladvantages@yahoo.com. Tel. 1731-928-0001(9:00am - 6:00pm EST). What if I can't find a particular painting I'm looking for? If you like to have a painting that we do not show here, please send us a picture of it or simply give us the artist's name and the painting title. Check here: Your Desired Motif. How long does it take to process orders? Once you place your order, we estimate that your order should ship in four(4) - five(5) weeks. If you like to have your paintings to arrive your house/office in 7 days, please add FedEx $50.00 for express delivery. What is your Return Policy? With Arts Cellar Oil Painting your satisfaction is 100% guaranteed.   You can return or have an exchange of your paintings, within 15 days of purchase You will receive a refund for the purchase price. You pay your return shipping costs. How can you afford to sell your paintings at these prices? We are an art direct company. We do not purchase paintings from third source. All reproduction services are provided by our own artists. We work with each and every artist on a daily basis. That's why we can offer incredible services to you. We are artists and we work with our other artists directly. We eliminate all middle layers and sell the paintings to the customers directly. I have seen more expensive paintings offered, and they claim they differ in "quality & service". So what is the real difference?         Why would people rather drive extra miles to factory outlet to buy their favorite clothes, not shopping them from the mall in the downtown?         Why would people rather drive extra miles to the countryside to shop their car, not from the lousy car dealer on the way to the home?         Why would people go the jewelry direct to buy their jewelry, not from the shinning, splendid mall jewelry stores?         Because we all know merchandise are more expensive in the mall, double or even triple the prices for the same jewelry item. When you buy from the mall, you have paid the beautiful marbles, you have paid the shinning lights, you have paid the gorgeous settings, you have paid the dealers' BMWs. We at Arts Cellar Oil Painting , are like the factory outlet, the jewelry direct, the car shop in the countryside. Besides, we save your extra driving miles because we have travelled millions of miles to be within the reach of your finger tip, thanks to the internet.         At Arts Cellar Oil Painting , less is more (as we all know, more is not always more). We and our artists allow us to keep a low overhead, which lets us pass our savings on to you. Compared to other galleries and other online stores, you save between 50% and 75% on paintings from Arts Cellar Oil Painting . Our rich talented artists resource allows us to guarantee our paintings' great quality. And we will inspect every painting to make sure that the quality is satisfactory before we ship it out from Atlanta. I have seen cheaper paintings offered, can you explain that? These stores typically do not offer custom paintings. They sell what they have in stock. These stores bulk order paintings from other sources and then resell them to you. When it's done in bulk order, you will know these paintings are repeatedly produced, mass transferred. The same size of same painting were produced hundreds of times. When painters are doing this kind of tedious, repeated work, there is no such things as sense and enthusiasm. These painters are working like machines (not to say these paintings may be indeed produced by computer-assisted machines). These paintings not only do not have life and soul, they look and feel like plain flat, 2 dimensional object just as prints/posters (which are produced millions of copies by the same machines and cost just dozens of dollars), because no rich oil is applied, no vivid, 3 dimensinal object is created.         Instead, at Arts Cellar Oil Painting , each and every painting is specially hand-painted, with rich oil on canvas, with artists' vivid strokes, with the artists' enjoyment and feel of life. Do I have to pay sales tax on my order? Arts Cellar Oil Painting is required to pay sales tax on orders shipped to Georgia, regardless of where the purchase originates. At this time, all other orders do not incur sales tax. Is the painting process in any way computer assisted? No. Every painting is hand-painted. Our artists use only their eyes, hands and senses to paint each painting. Is my credit card safe? When your place an order from our online store, your credit card information is protected by our secure server. Our secure server software, together with your browser, strongly encrypts all of your personal information -- including credit card number, name, expiration date, and zip code -- so that it cannot be read by anyone else over the Internet.     The encryption process converts the characters you enter into coded data that is then securely transmitted over the Internet. The order information you sent will be received and decrypted by authorized persons only. Can I pay by phone? Arts Cellar Oil Painting wants you to feel completely comfortable that when you place an order: Online: You enter all of your information through Arts Cellar Oil Painting 's online store. You can order 24 hours a day, 7 days a week. By Telephone: You enter all of the information except your credit card information online. We will keep your order on hold until you call. To complete your purchase, call us with your name and credit card information. Your call will just take a minute. You can verify your order on the phone if you like. Other questions? Please fill up the following form: Name: Email Address: Question(s):                     Arts Cellar Oil Painting, 781 Westwood Ave. Jackson, TN, USA. Send comments to: webmaster@artscellar.com Copyright © Arts Cellar Oil Painting 1998-99. All rights reserved.